It’s an ill wind that blows no one any good. So, we can thank Uncle…
By John Borrowman, CPC
Borrowman Baker, LLC, BV Staffing + Consulting
Gallatin, TN
Your practice can look to you like it’s just fine. To your staff, it can look like stagnation. And if they’re any good, they’ll put up with it only for so long.
You finally have things tuned up the way you want them to be. Your models address most of what comes in the door and don’t require much change. You’ve gone from too few templates to too many. Now, you have just what you need to be efficient.
From what you can see, your staff knows the ropes and gets more efficient daily. What you might overlook is that you’ve lost their attention and enthusiasm. And as soon as another opportunity that looks like a new challenge shows up, you’ll lose them.
We’d all like to be comfortable. You’ve worked hard to develop your practice. You’d like to enjoy it. Feeling comfortable should be your first clue that something could be wrong.
High performers feel the job discontent most. It’s your responsibility to introduce job enrichment. That could mean more time with clients. Taking on new assignments. Developing a new service line.
Ask your employees what opportunities they seek. Yes, there’s a risk that you won’t be able to provide a particular opportunity. But you never know until you ask.
Brainstorm with them to surface opportunities to enrich the jobs they currently hold. Enrichment doesn’t always have to mean something new. It can just as quickly involve a change or expansion in current responsibilities.
Don’t let yourself be blindsided by an employee’s resignation because you didn’t do something you could have done.
John Borrowman
