It’s Not What You Say – It’s How You Say It
I make my living teaching business communications - specifically I help people become more effective presenters. Experts tell us that less than 20% of our impact as speakers is based on the [...]
“Crucial Conversations: Tools for Talking When Stakes Are High”
Why is it that some people are so good at communicating through a stressful situation? And the rest of us seem to be stricken with foot-in-mouth disease?
