Newsletter Archives

Given the craziness we’re in, it’s hard to think more than two or three steps ahead. Smart practice leaders are stretching their vision. They are thinking not only about getting back into the [...]

Millennials expect promotions and raises to come early and often. You knew that, of course. How do you satisfy their desire for career progression and still make it work to your firm’s benefit?

When clients come to you, uncertain about who will run their business next, you may be tempted to think, “If only they had started sooner.” However, that same sentiment could apply to you.

“Hi, who just joined?” . . . “I’m sorry, I was on mute.” . . . “Didn’t catch that. Can you repeat?” . . . (Sound of someone typing, possibly with a hammer.) . . . “Hey guys, I have to jump to [...]

As a BV practice leader, you want meetings that promote high-levels of communication, productivity, and efficiency from your staff. However, your team is likely composed of both introverts and [...]

You’ve probably heard: the number one reason people leave their jobs is due to a bad boss or supervisor. This applies in the BV industry as well.

Millennials get a bad rap in some quarters. They’re the future of your practice, though. Smart practice leaders will find ways to manage them effectively.

Many of my clients complain that colleges are not producing graduates who can solve problems and connect the dots on complex issues. Fortunately, critical thinking is a skill that can be learned!

What should a firm leader do with employees lacking in “soft skills”? Fire them? Just put up with them?

Aside from their technical skills, how do you decide which dentist to go to… the one who is pleasant and takes time to answer your questions? Or the one who treats you like a number in a long [...]