Rx for Destructive Conflict
“Although their approaches or styles might differ, people actually want similar things… they may argue because they are ambitious or competitive…but most of the time people want to be part of [...]
Unravel Mysteries: Try the “Colombo” Approach
Sometimes you can encounter circumstances at work that just don’t add up. Maybe something is different than you thought it would be, or different than you were told it would be. That’s the time [...]
“Crucial Conversations: Tools for Talking When Stakes Are High”
Why is it that some people are so good at communicating through a stressful situation? And the rest of us seem to be stricken with foot-in-mouth disease?
